Frequently Asked Questions
Welcome to the Waypoint Academy Store! We offer exclusive gear with limitless potential.
Below you'll find answers to common questions about shopping with us. If the intel you need isn't listed, our team is ready to assist. Reach out to our customer service team via our contact form.
Shopping & Products
Waypoint Academy Store is the official gear shop for the Waypoint Academy community — parents, students, families, and guides. Every product is designed exclusively for Waypoint Academy and won't be found anywhere else. This is how we gear up together.
Orders are fulfilled by Alpha School Store — the same trusted fulfillment operation that powers the broader Alpha School community. Your packing slip, shipping label, and return address will all reflect Waypoint Academy Store.
Yes. Every item in this store was made for Waypoint Academy. You will not find these products on Alpha School Store or any other shop. When you wear it, it means something.
We carry a mix of ready-to-ship prefab items and custom made-to-order pieces, including embroidered and personalized products. Check each product listing to see whether an item is custom or prefab before ordering.
Ordering & Account
Yes. A login is required to purchase from Waypoint Academy Store. We ask every customer to create an account so we can better understand and serve our community. It's quick, it's free, and it keeps us connected.
Click Log in or Create account in the top right corner of any page. You'll need a valid email address to get started.
Enter your discount code in the discount field at checkout. Codes are shared directly with the families, guides, and community members they're built for — they aren't published here. If you believe you should have received one, reach out and we'll point you in the right direction.
Shipping
Orders typically arrive within 5–7 business days from the date of fulfillment. Custom and made-to-order items may require additional production time before they ship — any extended lead times will be clearly noted on the product page.
Shipping is calculated based on your order weight and destination. There is no minimum order amount. You'll see your exact shipping cost at checkout before you commit to anything.
For questions about shipping outside the United States, contact us at info@alphaschool.store or reach out through our contact form.
Returns & Exchanges
We accept returns and exchanges within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached. No exceptions beyond that window — so check your order carefully before it ships.
No. Custom and made-to-order items — including anything personalized — are final sale. Review your personalization details before placing your order. If something looks off, contact us before you buy.
Contact us within 30 days of receiving your order. Email info@alphaschool.store or submit a request through our contact form. Include your order number and the reason for your return or exchange and we'll get moving on it.
Return shipping is the customer's responsibility unless your item arrived damaged or incorrect. Use a trackable shipping method — once it leaves your hands, it's in transit and we want to make sure it makes it back.
Contact & Support
How do I get in touch?
Two ways to reach us:
- Email: info@alphaschool.store
- Contact form: waypointacademy.store/pages/contact
Messages sent through the contact form go directly to our support team at info@alphaschool.store. We aim to respond within one business day.
My order arrived damaged or incorrect. What do I do?
That's not the experience we want for you. Contact us immediately at info@alphaschool.store with your order number and a photo of the item. We'll make it right — no runaround, no hassle.